This is one of the directorates within the Administration Police Service which together with other existing ones ensures the smooth running of the service in its day to day activities. The Directorate of Complaints and Inspections was created at the Administration Police Headquarters in March 2017 to look into various cries both from the members of the public against APS officers and from APS officers against the APS officers.
In any set up, where there are more than two people there must be a complaint as in no place can everything just run smoothly since everybody has his or her mind set. That was why rules were put in place on earth thereby giving birth to law in any country. Hence the need for law enforcement urgencies.