This directorate has achieved a lot in terms of managing conflicts at desirable levels. We have been successfully applying alternative dispute resolutions mechanisms to handle complaints in most cases. We have been working in cohorts with Legal Affairs Unit who have always been there in provision of legal assistance where necessary. Counseling department has also been of much help in offering therapy lessons to the affected parties.

Logistics office has also ensured our mobility to the affected complainants. Working as a team with other directorates has ensured success in handling complains to a manageable level.